Provider Ratings - Frequently Asked Questions

Why are patient ratings and comments not showing for every provider? 

We can currently only display the ratings and reviews for providers who are part of Legacy Medical Group. Most Legacy Medical Group providers have a rating. It is best practice that more data provides a more accurate picture. That’s why we require a minimum of 30 completed patient surveys per provider before posting their rating.

Can anyone complete a survey or post a comment about a provider?

No. Only patients having an outpatient visit with a Legacy Medical Group provider may be selected to receive a survey. The results are based entirely from patients who have actually been treated by the provider.

Are all comments posted?

We are committed to transparency. That means posting all feedback – positive or negative. However, we do not post comments that are libelous, profane, or those that risk the privacy of our patients. Every provider rating is published regardless of comment status. 

What questions are asked? 

We use the Consumer Assessment of Healthcare Providers and Systems (CAHPS) Clinician and Group Practice survey, which was developed by the Agency for Healthcare Research and Quality for use in hospitals and medical practices across the country. The surveys ask patients to evaluate how well their provider communicated, listened, and showed courtesy and respect toward them. Results are used to evaluate patients’ overall perception of care and to identify areas for improvement.

We calculate our star ratings based on responses to the below questions from the CG-CAHPS survey. 

• Did this provider explain things in a way that was easy to understand?
• Did this provider listen carefully to you?
• Did this provider show respect for what you had to say?

How is patient information protected?

Patient names are not displayed. All personally identifiable information is removed prior to display.