MyHealth Dos and Don'ts

Because telehealth platforms like MyHealth messaging have become widely used by patients, health care systems are now charging and billing insurance companies for certain patient-initiated messages. While most messages will remain free, inquiries that are medical in nature, require a deep review of patient records or more than five minutes of a provider’s time are now being billed. 

As we meet these specific patient needs, Legacy Heath has communicated about billing changes. We’ve also compiled the following tip sheet of “Dos and Don’ts” that should be helpful when sending MyHealth messages. Of course, patients should continue to ask their insurance company if they have further questions or concerns. 

Dos

• Be aware of MyHealth messaging's character limits.
• MyHealth messages are limited to 1,500 characters. If a message is more than 1,500 characters, you should schedule a visit with your provider.
  
  
• Keep questions simple and concise. 
  
  
• Pick the right message category when sending a message. Common categories include: 
• Refill a medication
• Schedule an appointment
• Ask a medical question
• Non-urgent medical question
• Medication question
• Test results question
• Visit follow-up
• Referral request